cohere alternatives: Cardina Cobrowse | Visually guide customers over phone or live chat

cohere alternatives: Visually guide customers over phone or live chat. Cardina lets you see what your customers are seeing and engage them with the right context.

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Cardina Cobrowse | Visually guide customers over phone or live chat

Introduction

What is Cardina Cobrowse?

Cardina Cobrowse is a visually guided customer support platform that allows agents to see, draw on, and cobrowse a customer's screen without requiring downloads, meeting links, or frustration.

Features of Cardina Cobrowse

  1. Draw on the customer's screen: Highlight where to click by drawing on the customer's screen.

  2. Share your screen: Provide visibility into enrollment workflows by allowing agents to share their screen with the customer.

  3. Take control with permission: Scroll, click, and type on behalf of the customer – as if you were sitting right next to them.

  4. Navigate external sites: Request a full screenshare to navigate workflows on external sites.

  5. Review and replay sessions: Optionally record and replay past sessions to help agents learn and improve.

  6. Mask sensitive data: Ensure sensitive data is never sent or saved.

How to Use Cardina Cobrowse

  1. Sign up for free: Create an account instantly and start using Cardina Cobrowse with no credit card required.

  2. Get a demo: Schedule a demo to see how Cardina Cobrowse can help your business.

  3. Set up Cardina: Get up and running in as little as 5 minutes with our easy setup process.

Benefits of Cardina Cobrowse

  1. Resolve customer issues 41% faster: Reduce handle times and increase CSAT/NPS with Cardina Cobrowse.

  2. Boost first-contact resolutions by 47%: Drive satisfaction and win more deals with instant connectivity and 2-way screen sharing.

  3. Control agent access to customer data: Ensure agents have access to sensitive customer data only when they need it – with the customer's explicit consent.

Helpful Tips

  1. Use Cardina Cobrowse to guide customers: Help customers who may not have a strong sense of how to work with software.

  2. Leverage Cardina Cobrowse for onboarding: Onboard customers much more quickly and seamlessly than before.

  3. Integrate Cardina Cobrowse with existing tools: Seamlessly integrate Cardina Cobrowse with your existing tools and workflows.

Frequently Asked Questions

  1. Is Cardina Cobrowse secure?: Yes, Cardina Cobrowse takes privacy and security seriously, with measures in place to secure sensitive data.

  2. Can I customize permissions and logging?: Yes, Cardina Cobrowse allows you to control what agents can see and do with complete granularity.

  3. Is Cardina Cobrowse compliant with global data protection frameworks?: Yes, Cardina Cobrowse is compliant with SOC 2 Type II, GDPR, CCPA, and HIPAA.